Late express parcels and double-billed charges, refunded. You keep 85%.
Send us your FedEx, UPS, Canada Post or Purolator invoice exports. Our software reads every shipment, finds the express packages delivered after the service commitment and the charges billed twice, and sends back a claim for each one with the last day the carrier accepts it. FedEx and UPS give you 15 days to claim a late package, so most of this money is never asked for.
The findings and the ready-to-file claims are free. If a carrier credits money, we invoice 15% of the credit after it lands (GST/HST added). Some parcel refund services keep 50% of the credit. No subscription, no setup, no software to install.
Check one of your invoice files right here first: the result shows on this page and the file is never uploaded.
Check a file now. It never leaves your computer.
Choose one or more carrier invoice CSV exports. This page runs the same checks as our software, inside your browser: nothing is uploaded or sent anywhere. You see what is refundable right away; email the same files to get the claims sheet.
Send your invoices
Email the CSV export of your carrier invoices (the last 30 days is ideal, more is fine) to info@a3eecosystem.com with the subject Parcel refunds. Findings and claims come back by email within one business day.
- FedEx: FedEx Billing Online, choose the invoices, download as CSV
- UPS: UPS Billing Center, Invoices, select them, download as CSV
- Canada Post: your business account, Invoices, invoice detail, export as CSV
- Purolator: Billing Centre, invoice detail, download as CSV
Rather talk first? Book a 20-minute call with Drew, our logistics lead.
How it works
- 1. Send the exports. The CSV your carrier already gives you. No login to share, nothing to install.
- 2. We check every shipment. The service against the delivery date and time, the commitment date when the file carries it, and every charge against every other invoice for the same tracking number. Invoice data only.
- 3. You file, the credit lands. You get a findings report and a claims sheet: one line per claim with the tracking number, the amount, the reason written out and the last day to file. Claims expiring first are listed first.
What we check
- FedEx First, Priority and Standard Overnight and FedEx International First and Priority delivered after the commitment (the services FedEx lists under its money-back guarantee in Canada)
- FedEx 2Day and Express Saver delivered late, listed for review: the guarantee for them depends on your account and ship date
- UPS Express, Next Day Air and 2nd Day Air services delivered late, flagged with a guarantee check for the ship date
- Canada Post Priority and Xpresspost delivered after the on-time date
- The same charge billed twice for one tracking number, on one invoice or across invoices
- Address correction fees, listed for you to confirm the address you gave was right
Ground services are not flagged as late: FedEx has suspended its Ground guarantee. From November 24 to December 24, 2026 FedEx extends the commitment time of its overnight services by 60 minutes, so a package inside that hour is listed for review. Each finding is marked definite (the same charge on two invoices), probable (delivered after the published commitment) or review (needs one fact from you).
Questions
Who is this for?
Online stores, distributors and manufacturers shipping express parcels with FedEx, UPS, Canada Post or Purolator. If late packages and surcharges are paid without anyone checking them, you are the customer.
Why does timing matter?
The window is short: FedEx counts 15 calendar days from the invoice date, UPS 15 calendar days from the scheduled delivery date. Send your exports weekly and nothing expires; the claims sheet shows the days left on every line.
Do you need our carrier login?
No. We work only from the invoice files you send. You file the claims from your own account, so the carrier deals with its customer.
What happens to our files?
They are read by our own software on our own equipment in Ontario, used only to produce your findings, and deleted when you ask. They are not sold, shared, or used to train anything.
What if the carrier refuses a claim?
Then you owe nothing on it. Our 15% is of what is actually credited.
Do you also audit LTL freight?
Yes: freight invoice audit, same terms, PDF invoices from any LTL carrier.
Email your invoice exports → or book a call
A3E Parcel Refunds is a service of A3E Ecosystem Inc., #503-7700 Hurontario St, Unit 531, Brampton, ON L6Y 4M3, Canada. Contact info@a3eecosystem.com. Findings are computed by software from the invoice files you supply and each carrier's published service terms. Not legal advice. Privacy · Terms